Account Deletion & Data Removal

At Simply Amazing Apples, we respect your privacy and give you control over your personal information.

How to Delete Your Account

If you use the Simply Amazing Apples mobile app:

Open the Simply Amazing Apples app.
Sign in to your customer account.
Open the Account tab.
Select Delete account and follow the confirmation instructions.

Your account deletion request will be processed through our secure account deletion system.

Request Deletion Without the App

You may request account deletion without using the app by emailing info@simplyamazingapples.com with the subject line "Account Deletion Request."

Please send your request from the email address associated with your customer account. We may need to verify your identity before processing your request.

You may also contact us to request deletion of specific eligible personal information without closing your account, subject to applicable legal and operational requirements.

What We Delete or Anonymize

When your account is deleted, we:

Delete your app customer profile and the email address stored with it.
Remove your Sweet Rewards balance, including the balance displayed on our website.
Deactivate unused Sweet Rewards discount codes.
Remove the connection between your customer account and registered devices.
Anonymize Sweet Rewards points history so it can no longer be associated with your customer account.
Submit a customer data erasure request to Shopify for eligible personal information, including customer names, email addresses, phone numbers, and saved addresses.

Shopify processes data erasure requests according to its applicable retention requirements and processing procedures.

What We May Retain and Why

Certain information may be retained when necessary for legitimate business or legal purposes, including:

Anonymized Sweet Rewards transaction totals needed for accounting.
Order and payment records required for tax reporting, accounting, fraud prevention, legal compliance, or resolving outstanding orders, refunds, and disputes.
Limited records needed to complete or verify outstanding data erasure requests.

We retain such records only for as long as reasonably necessary to meet applicable requirements.

Notification Settings and Device Information

The Simply Amazing Apples app and Google Firebase may automatically create identifiers associated with your device when the app starts, even if you have not enabled push notifications.

If you enable notifications, your notification preferences (including New Flavors, Events Near Me, Special Offers, Holiday Collections, and Sweet Rewards), selected states, and device notification identifiers may remain after account deletion.

These identifiers are disconnected from your deleted customer account but may remain associated with your device for notification delivery.

You can stop notifications by:

Turning off notification categories under Account → Notification preferences in the app.
Disabling Simply Amazing Apples notifications in your phone's settings.
Uninstalling the Simply Amazing Apples app.