Frequently Asked Questions
# Frequently Asked Questions
Our Frequently Asked Questions page is designed to help customers quickly find answers regarding ordering, shipping, gifting, product care, storage recommendations, and customer support.
Because our gourmet treats are handcrafted and shipped nationwide, customers often have questions about freshness, transit times, pickup availability, and delivery expectations.
We continue updating this section as our collections evolve and new seasonal offerings are introduced. If you cannot find the information you need, our customer support team is always happy to assist.
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# Location • Operating Hours • Pickup
## What are your kitchen days and hours?
Simply Amazing Apples operates primarily by preorder, scheduled pickups, and event appearances throughout the Mid-South region.
Customer service and pickup hours are generally:
Monday–Thursday | 10:00 AM–4:00 PM
Weekend availability may vary depending on markets, festivals, pop-up events, and seasonal schedules. We recommend calling or texting ahead to confirm flavor availability or pickup arrangements.
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## Do you have a storefront?
Simply Amazing Apples is a specialty gourmet brand operating from a licensed commercial kitchen rather than a traditional retail storefront.
Our kitchen is located in Smyrna, Tennessee, just outside of Nashville, within the Seven Oaks Business Park.
Prearranged order pickups are available Monday–Thursday from 10:00 AM–3:00 PM at:
879 Seven Oaks Blvd., Suite 610
Smyrna, TN 37167
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# Products & Treats
## Can I order for pickup?
Absolutely. Simply Amazing Apples proudly offers scheduled local pickup for online orders from our Smyrna kitchen location.
At checkout, simply select “Local Pickup” instead of shipping, and you will receive notification once your order is ready.
Standard pickup hours are Monday–Thursday from 10:00 AM–3:00 PM.
If you need a special pickup arrangement, please call or text (615) 830-1505, and we will do our best to accommodate your schedule whenever possible.
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## What kind of apples do you use?
We use premium Washington Granny Smith apples selected for their crisp texture and tart flavor — the perfect complement to our handcrafted caramel, chocolate, and gourmet toppings.
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## What kind of treats can I order from Simply Amazing Apples?
Simply Amazing Apples specializes in handcrafted gourmet caramel and chocolate-covered treats made in small batches using premium ingredients.
Our offerings include:
- Signature gourmet caramel apples
- Chocolate-covered apples
- Pretzel rods
- Caramallows
- Jumbo turtles
- Crispy treats
- Seasonal specialty creations
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## Do you offer seasonal or specialty treats?
Absolutely. We love creating seasonal and specialty collections throughout the year featuring limited-edition flavors, festive designs, and holiday-inspired gourmet treats for gifting, celebrations, and special occasions.
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## Are Simply Amazing Apples treats good for gifts or special occasions?
Absolutely. Simply Amazing Apples creations are perfect for gifting, birthdays, holidays, corporate events, client appreciation, celebrations, and special occasions.
Our handcrafted gourmet treats are designed to create a memorable and delicious gifting experience.
We also offer convenient digital gift cards for easy and thoughtful gifting.
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# Shipping
## Do you ship nationwide?
Yes. Simply Amazing Apples ships handcrafted gourmet apples and specialty treats nationwide throughout the United States.
Each order is carefully packaged to help maintain freshness, presentation, and product quality during transit.
During warmer weather conditions, climate-control packaging materials may be added to qualifying shipments to help protect temperature-sensitive products.
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# Refunds & Replacements
## Do you offer refunds or replacements?
Customer satisfaction is extremely important to us.
Because apples are a natural product, each apple is individually inspected before being handcrafted into our gourmet caramel apples. On rare occasions, internal bruising or natural imperfections may not be visible until the apple is cut.
If you experience an issue with your order, please email:
- Photos of the product
- Photos of the inside of the apple when applicable
- Your order number
- The lot number located on the product tag
to:
orders@simplyamazingapples.com
Our team will carefully review the issue and work quickly to determine whether a replacement, store credit, or additional resolution is appropriate.
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# Allergies & Dietary Information
## Do you offer gluten-free, sugar-free, or vegan products?
We proudly offer several gluten-friendly apple varieties and continue creating new handcrafted flavors throughout the year.
At this time, we do not offer vegan or sugar-free products.
Please look for the “GF” designation throughout our menu to identify gluten-friendly options.
Please note that all products are prepared in a shared kitchen environment.
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## If I have a nut allergy, can I enjoy products from Simply Amazing Apples?
We take food safety seriously and make every effort to carefully handle our products.
However, Simply Amazing Apples operates in a shared kitchen environment where nuts, peanuts, dairy, gluten, and other allergens are present.
While we do our best to minimize cross-contamination, we cannot guarantee any product to be completely allergen-free.
Customers with food allergies or sensitivities should use caution and use their best judgment before consuming our products.
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## Do Simply Amazing Apples products contain dairy?
Yes. Our handcrafted buttery caramel contains dairy, and dairy ingredients are present throughout our product line.
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# Storage & Freshness
## How long will my caramel apples last?
Each Simply Amazing Apples creation is handcrafted to order using crisp Granny Smith apples and premium ingredients for the freshest flavor possible.
For best taste and texture, we recommend enjoying gourmet caramel apples within:
- 2–3 weeks refrigerated and uncut
- 2–3 days after slicing
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## How should I store my treats, and how long are they good for?
To maintain the best freshness and quality, we recommend storing handcrafted treats in a cool, dry place or refrigerated.
For best enjoyment:
- Treats are best enjoyed within 1 week at room temperature
- Treats may last up to 3 weeks refrigerated depending on product type
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## Can I freeze my Simply Amazing Apples?
Freezing is not recommended, as it may affect the texture, appearance, and overall quality of the apple and gourmet toppings.
For best freshness, we recommend refrigerating gourmet apples if they will not be enjoyed within 1–2 days.
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## What is the best way to enjoy my gourmet caramel apple?
For the best taste and presentation, we recommend slicing your gourmet caramel apple with a large, sharp, non-serrated chef’s knife.
Cut from top to bottom in a tic-tac-toe pattern approximately 1/2 inch from the center, using the stick as the middle section.
Rather than eating directly from the stick, slicing allows you to fully enjoy every layer of caramel, chocolate, and gourmet toppings.
Once sliced, apples will naturally begin to brown. Store remaining slices in a sealed container in the refrigerator and enjoy within 2–3 days.